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Deleting your account

You can delete your account in the app: Profile → Privacy and help → Delete my account. To confirm, type the word “DELETE”, and your password too if you signed up with email.

• Your account and all of your data (drinking log, closed days, goals, reports, achievements, settings) are erased immediately and permanently. This cannot be undone.
• Your data leaves our backups within 14 days at the latest.
• If you signed in with Apple, Sippa also revokes the link at Apple.
• If you want to keep your log, download a backup first: Profile → Your data → Download backup.
• Deleting the account does not cancel a Sippa+ subscription. Cancel it at Apple first (see below), or it keeps renewing.

If you can no longer open the app, write to hello@sippa.io from the email address of your account and we will delete it for you.

Managing or cancelling Sippa+

Sippa+ is bought on the App Store, so you manage and cancel it in your Apple Account:

• On iPhone: Settings → [your name] → Subscriptions → Sippa → Cancel Subscription.
• Or in the app: Profile → Sippa+ → Manage subscription.

Cancel at least 24 hours before the end of the period to stop the renewal. You keep Sippa+ until the end of the period you have paid for.

On a new phone or after reinstalling you can restore Sippa+: sign in to the same Sippa account, then Profile → Sippa+ → Restore purchases, with the same Apple Account.

Refunds and withdrawal

Apple handles the payment for subscriptions bought on the App Store, so refunds are requested from Apple: reportaproblem.apple.com → “Request a refund”.

If you are a consumer in the European Union, you can withdraw from the contract within 14 days of the purchase without giving a reason. You can also send your withdrawal statement to us at hello@sippa.io; if Apple turns down the refund for a withdrawal within those 14 days, we refund the fee proportionally ourselves. The details are in the Terms of Service.

Frequently asked questions

How do I download my data?

Profile → Your data → Download backup: your whole log in one file, free of charge. You can restore it later too. The CSV export for spreadsheets is part of Sippa+.

I forgot my password.

On the sign-in screen tap Forgot password?, enter your email address and we send you a link to set a new password. If you signed up with Google or Apple, you have no separate password: sign in with the same button.

I signed in with Apple. Which email address does Sippa see?

If you chose “Hide My Email” when signing in with Apple, Sippa receives an address relayed by Apple, and Apple forwards our emails to you. You can end the link at any time: Settings → [your name] → Sign-In & Security → Sign in with Apple. We do the same when you delete your account.

Is Sippa a medical device?

No. Sippa is a self-tracking journal, not a medical device, and it does not replace professional advice. The sobriety forecast is an estimate: never use it to decide whether you can drive.

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